Refund policy
Return & Refund Policy
At ILAA Abaya, we strive to ensure that every customer is satisfied with their purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be returned in their original packaging.
- Be free of perfume, odors, stains, or any signs of wear.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items.
- Gift cards.
- Customized or altered items.
- Items purchased during special promotional events unless otherwise stated.
Return Process
To initiate a return, please contact us at:
Please include your order number and reason for return.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.